There will be no fee for the cancellations made within 15 days of purchase of product. There will be no refund if the products is usable online in real-time and our records shows that product has been used through different system or website.
Notice for all cancellations must be made via e-mail to contactus@acquirecode.com or using the appropriate link or option on the website. A cancellation acknowledgement will be sent within 2 working days, if the cancellation request is received by email.
All refund that becomes due will be processed within 15 working days, subject to this Refund Policy. An intimation will be sent to the purchaser.
Purchaser will have the right to seek full refund, provided the product have not been utilized as per this refund policy.
As a customer you are responsible for understanding this refund policy upon purchasing any product at our web site. However, we realize that exceptional circumstances can take place with regard to the character of the product we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
-
non-delivery of the product: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us.
-
Invalid or used products: although all the products are thoroughly tested before release, unexpected errors may occur. Customer need to provide screenshot s of the error as expected.
-
product or codes not-as-described: a request based on this reason is satisfied on a case by case basis with Virtual, reserving full discretion to make the determination whether a refund is appropriate.
CONTACT US
Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12 – 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted within the period of 5 days after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund.
Please make sure your request does not contradict our Terms of Service.